Frequently Asked Questions

Everything you need to know.

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What is Veteran Waypoints?

Veteran Waypoints transforms a military service record into a cinematic, animated globe video showing every posting, deployment, and transfer across a career. It is a unique way to honour, remember, and share a veteran's journey.

How does it work?

You enter the veteran's postings - locations, dates, and units - using our guided form. We then render three cinematic videos (vertical for Reels/TikTok, square for Instagram, and widescreen for YouTube/Facebook) using GPU-accelerated 3D globe animation. You receive download links by email once rendering is complete.

Create your journey
What if I make a mistake or want to update my video?

To ensure you can correct any errors, you receive 2 free re-renders within 7 days of your first successful render. To prevent abuse, the veteran's name is locked once the first video is rendered and cannot be changed via the customer-facing UI (contact support for assistance). All other fields, postings, and details remain fully editable. Re-renders after the 7-day window or after exhausting your free allowance are available at a nominal price (AU$5 / £3 / US$4 / CA$5 depending on your region).

What video formats do I receive?

Every journey includes three video files: vertical 9:16 (ideal for Instagram Reels, TikTok, and Stories), square 1:1 (perfect for Instagram feed posts), and widescreen 16:9 (great for YouTube, Facebook, and LinkedIn). All are rendered in high-definition.

How long does rendering take?

Rendering typically takes 8-15 minutes depending on the number of postings. You can leave the page - we'll email you when your videos are ready to download.

How much does it cost?

We offer two tiers: Standard (1080p) and Premium (4K). Pricing varies by region. A portion of every purchase supports military charities. Visit the create page to see current pricing in your region.

See pricing
Can I buy this as a gift?

Yes - and you have two options. Most gift-buyers create the journey directly using their veteran's details and present the finished video as the gift. If you would rather give a code that the recipient redeems themselves, dedicated gift cards are available - buy one from our gift page. Codes are valid for 36 months.

Buy a gift card
What if I don't know all the exact dates or locations?

That is perfectly fine. Use approximate dates (month and year) and the nearest city or base name. The animation is designed to tell the story of a career - it does not need to be exact to be meaningful.

Can regimental associations use Veteran Waypoints?

Yes! We offer dedicated regimental pages with custom branding, bulk pricing, and the ability to showcase your regiment's famous journeys. Contact us to set up your regimental page.

View regiments
Is my data secure?

All journey data is encrypted at rest using AES-256 and transmitted over TLS. We never share your data with third parties. You can read more in our Privacy Policy.

Privacy policy
Can I share my journey on social media?

Yes - that is what the videos are designed for! Each journey also has a unique shareable link with a live interactive globe that anyone can view in their browser.

What countries and military branches are supported?

Veteran Waypoints works for any military service from any country. Whether Army, Navy, Air Force, Marines, or Special Forces - if you have the postings, we can map the journey.

Ready to begin?
Create Your Journey